We are a wholesale supplier to retailers and resellers of our products. S&S Pet Supplies does not sell directly to the consumer. In order to gain full site access and order online a new account application must be submitted. Once the application has been approved you will receive your online user and password for ordering online. For those who do not currently have an account with S&S Pet Supplies, a request to set up an account can be made through our online website or by reaching out to us and requesting a new account application. (707) 745-3557
Yes. In order to maintain a safe environment for online order processing, your sensitive account information and credit card numbers are not stored online. Credit card transactions are processed securely offline within our normal company practices.
Pricing is available to logged-in users that have an account with us. In order to view pricing, you need to request to Become A Dealer. Once approved with a verified account, you will then have access to pricing and other resources.
Absolutely not. There is no fee for utilizing this site as a dealer.
If you need to make changes, please Contact Us.
Order detail can be viewed under the My Account tab. To check on the status of an order and for information on tracking an order, please contact your Territory Manager or Customer Service Representative.
For order cancelation, please contact Customer Service at 707-745-3557
If the order has not been processed, you can continue to shop and add to the order. If you have proceeded through the cart checkout process, please contact Customer Service for assistance in modifying the order.
Print function is available under the My Account / Open Orders menu.
Products that are currently “out of stock” will show as quantity zero. However, in the event these products are still out of stock at the time of shipping, these items will be canceled from the order. For status of an item, please call our friendly staff and they can provide an estimated time of arrival.
Please click on the link Contact Us to view a map or our distribution locations. We use our own trucks and 3rd party carriers. Please contact Customer Service Representative for more detailed market specific information.
As a rule, we do not backorder. Items that are out of stock will be canceled unless prior arrangements have been made.
We use our company trucks and 3rd party carriers. Please contact us for market specific information.
Orders submitted by 2:00PM (PST) are shipped the following business day via our company trucks or common carrier. Order shipment/receipt dates vary depending on geography. Contact Customer Service for more detailed information.
Recently we upgraded our website and inactive accounts greater than 1 year may have been deactivated. Please register again to enjoy the new S&S Pet Supplies website. If you need assistance please contact us at 707-745-3557
Placing an order
Ordering online- First, browse through our selection of pet supplies and choose the item(s) you would like to purchase. Then add the item to your shopping cart and continue shopping or proceed through check out. It really is as simple as that!