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Satisfaction
We exceed expectations.
Reliability
We’re here when you need us.
Ambition
We take the lead on new items

Returns


30 Day Return Policy
Customer satisfaction is very important to us.

•  If you are not 100% satisfied with your purchase, you can return product to our warehouse for a full refund of the purchase price.

•  Products ordered or shipped in error must be returned within 30 days of receipt in Saleable condition.

•  Defective Products may be returned within 90 days of receipt.

•  All returned products are subject manufacturer’s warranty and return policies.

•  Refunds are processed in the form of a credit memo applied to the customers S&S Pet Account. You can expect a refund within 14 day after we have received your returned product.

Refunds
You can expect a refund within 14 days after we have received  your returned product. You will be refunded the shipping cost if the return is a result of a defective item, manufacturer error or a shipping error on our part.

Years of Experience
24/7 Ordering Access
Low Minimums