30 Day Return Policy
Customer satisfaction is very important to us.
• If you are not 100% satisfied with your purchase, you can return product to our warehouse for a full refund of the purchase price.
• Products ordered or shipped in error must be returned within 30 days of receipt in Saleable condition.
• Defective Products may be returned within 90 days of receipt.
• All returned products are subject manufacturer’s warranty and return policies.
• Refunds are processed in the form of a credit memo applied to the customers S&S Pet Account. You can expect a refund within 14 day after we have received your returned product.
You can expect a refund within 14 days after we have received your returned product. You will be refunded the shipping cost if the return is a result of a defective item, manufacturer error or a shipping error on our part.